General Terms and Conditions
General Conditions of Sale (GCS) - Jungle Pop Sàrl
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General
These General Terms and Conditions of Sale (GTC) govern the contractual relations between Jungle Pop Sàrl (hereinafter referred to as "we", "our" or "us") and the users (hereinafter referred to as "you" or "your") of the e-commerce site operated by Jungle Pop Sàrl. By using our website and placing an order, you accept these GTC in their entirety.
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Legal information
Company name: Jungle Pop Sàrl
Postal address: 71 rue du 31 Décembre, 1207 Geneva, Switzerland
Store address: 1 route de Chêne, 1207 Geneva, Switzerland
VAT number: CHE-336.429.023
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Products and orders
3.1 Description of the products:
Our bouquets are unique creations of floral art, made with passion by our florists. Each composition reflects the creativity of the craftsman and the harmony of the flowers available on the day of design. Due to the artisanal nature of our work, the customer acknowledges and accepts that certain varieties of flowers may be modified depending on the seasons, the availability of flowers of the day, and the inspiration of the florist. Thus, the bouquet delivered can in no case be identical to the image presented on the site.
The photographs of the bouquets are provided for information purposes only and are intended to illustrate a style, a color palette, and a general atmosphere. They do not constitute a contractual commitment to the exact reproduction of the composition. Each bouquet is a unique piece, carefully crafted, and its final appearance may vary while respecting the spirit and quality of the initial creation. Jungle Pop considers that by placing an order, the customer accepts these T&Cs and will not accept of complaints related to the modification of the choice of flowers or to an aesthetic change of the composition.
3.2 Orders: To place an order, you must be of legal age to enter into contracts. By placing an order, you represent that you are of legal age. Once your order has been placed, you will receive an email confirmation summarizing the details of your order. This confirmation does not constitute acceptance of your order, but only an acknowledgement of receipt.
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Price and payment
4.1 Prices: The prices displayed on our e-commerce site are in Swiss francs (CHF) and include the applicable value-added tax (VAT). Delivery costs, if applicable, are indicated separately during the ordering process.
4.2 Payment: Payments must be made using the payment methods accepted on our e-commerce site. Payment must be made in full before the products are dispatched or services are provided.
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Delivery and services
5.1 Delivery area: We deliver our products within the geographical area specified on our e-commerce site. However, some postal codes are excluded.
5.2 Delivery times: We strive to meet the delivery times indicated when you place your order. However, delivery times may vary depending on product availability and the delivery area. We cannot be held responsible for any delays due to circumstances beyond our control. Deliveries are made in rounds. If the recipient of the order is absent, our delivery people will try to contact them. If they do not respond, we will try to contact you to inform you that the delivery could not be made. We will then try to contact the recipient again during the day. If the recipient does not come before the establishment closes on the day concerned by the delivery, we will send you a message by SMS or email to notify you.
5.3 Delivery days: Our delivery service delivers from Monday to Saturday.
5.4 Services: In addition to the sale of products, we offer floristry services such as creating flower arrangements, arrangements for special events, etc. Specific details of the services offered are indicated on our e-commerce site in the “about” section.
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Returns and Refunds
6.1 Return Policy: Due to the perishable nature of the products we offer, returns are not permitted and refunds are subject to certain specific conditions. Should your order be damaged upon receipt, we will ask you to send us a photo upon receipt in order to verify the eligibility of the refund request.
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Responsibility
We strive to provide high quality products and services. However, we assume no liability for any direct or indirect damages resulting from the use of our products or services. As flowers and plants are natural products, variations in color, size and freshness may occur.
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Protection of personal data
We process your personal data in accordance with our privacy policy, available on our e-commerce website. By using our website and placing an order, you consent to the processing of your personal data in accordance with our privacy policy.
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Modification of the T&Cs
We reserve the right to modify these General Terms and Conditions of Sale at any time. The modifications will be published on our e-commerce site and will be applicable as soon as they are published. It is your responsibility to regularly consult the General Terms and Conditions in order to be aware of any modifications.
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Intellectual property
All elements of this site remain the intellectual property of Jungle Pop Sàrl. Any reproduction, even partial, of the elements present on this site is strictly prohibited.
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Legal forum
Jungle Pop Sàrl complies with Swiss legislation in the operation of its commercial activity.
The legal forum is Geneva.
Last updated: 16.09.2024
Privacy Policy – Jungle Pop Sàrl
At Jungle Pop Sàrl, we attach great importance to the protection of your privacy and we are committed to complying with Swiss laws on the protection of personal data. This privacy policy explains how we collect, use and protect your personal information in accordance with Swiss law. Please read this policy carefully to understand our approach to privacy.
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Collection of personal information
We only collect personal information that is necessary to provide you with our services and process your orders. The information we collect may include, but is not limited to, your name, address, email address, phone number, payment information, order history, and communication preferences.
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Use of personal information
We use your personal information for the following purposes:
- Provide our services, process your orders and deliver the requested products to you.
- Communicate with you regarding your order, deliveries, returns or any other matters related to our services.
- Manage your user account and provide you with personalized access to our website.
- Improve our website, tailor our offers to your interests and send you relevant information.
- Comply with our legal and regulatory obligations.
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Retention of personal information
We retain your personal information for as long as necessary to fulfill the purposes mentioned above or in accordance with applicable legal requirements. We take appropriate measures to ensure the security and confidentiality of your personal information throughout the duration of its retention.
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Sharing of personal information
We do not sell, rent, or share your personal information with third parties for their commercial purposes. We may share your information with third-party service providers who help us deliver our services, such as delivery companies, payment processors, or IT service providers. These third parties are required to respect the confidentiality of your information and use it only in connection with the services they provide to us.
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Your rights
As a user of our website, you have certain rights over your personal information under Swiss data protection law, such as objecting to the processing of your personal information for direct marketing purposes. To exercise these rights, please contact us at info@junglepop.ch
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Security of personal information
We take appropriate security measures to protect your personal information from unauthorized access, misuse, disclosure or destruction. We use security protocols to secure transactions on our website. However, please note that no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of your information.
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Cookies and similar technologies
We use cookies and similar technologies to improve your experience on our website and collect information on how you use it. You can manage your cookie preferences by changing your browser settings.
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Changes to the Privacy Policy
We reserve the right to modify this privacy policy at any time. Any changes will be posted on our website with the effective date. We encourage you to review this policy periodically to stay informed of any changes.
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Contact
If you have any questions, comments or concerns regarding our privacy policy or data handling practices, please contact us at:
Jungle Pop Sàrl
71 rue du 31 décembre,
1207 Geneva, Switzerland
Email address: info@junglepop.ch
Last updated: 16.09.2024